How to exercise the withdrawal and form to be used for distance purchases.

The right of withdrawal provides the consumer with the possibility of rethinking the purchase of a good or service without any penalty.
Therefore, contracts that have been signed through the internet and / or teleshopping can be subject to the right of withdrawal. In this case, it is possible to send Telearte a letter or a downloadable model for exercising the right of withdrawal. You can exercise the right of withdrawal up to 14 days after receipt of the goods.


Download “Right of withdrawal” form


The Customer may exercise the right of withdrawal by contacting Customer Service at +39 06.87911980 or by sending this form to the e-mail address